How can we help?

Email bearssupport@bearscolor.com for help. This address supports the iPhone/iPad, Amazon Fire and Google Play Android apps. Include which version you use (Apple, Amazon Fire or Google Play), your device model, iOS/iPadOS, Fire OS or Android version, app version, picture and difficulty, and what happened. Please do not send passwords, payment details, or personal information about children.

How do I color?

Select a numbered color, then tap or drag with one finger through matching squares. Use two fingers to move and pinch to zoom. Undo removes your last stroke.

What is free?

The Easy versions of Brown Bear, Butterfly, Frog, Airplane, and Sunflower are free. One optional Full Color Library purchase unlocks all 228 pictures across four difficulties. There is no subscription.

Are the Apple and Amazon apps connected?

The apps share artwork and a support email, but have no shared developer backend or app account. Coloring progress and purchases do not sync or transfer between Apple, Amazon and Google Play. Each store manages its own purchases. Buying the Apple version’s library does not unlock the Amazon version, or vice versa.

How do I restore a purchase on iPhone or iPad?

Open Settings, choose Unlock or restore full library (or Purchase and restore details), complete the grown-up gate, then choose Restore Purchases. Use the Apple Account that made the purchase.

How do I restore a purchase on Amazon Fire?

Install the app from Amazon Appstore and use the Amazon account that made the purchase. Connect to the internet, open Settings, choose Restore purchase, and complete the grown-up gate. Restore purchase is also available in the Full library dialog. Restoration unlocks the library without buying again. It does not restore saved coloring. For a private Live App Test, reinstall from that test’s invitation or Appstore listing.

How do I restore on Google Play?

Install from Google Play with the Google account used to buy. Open Settings, choose Restore purchase and complete the grown-up gate. Restore recovers library access, not coloring progress. In-app purchases are not shared through Google Play Family Library. For supervised accounts, review Google Play’s purchase approval settings and payment availability. Android app backup is disabled; uninstalling removes local coloring.

Where is my progress?

Open My coloring to return to saved pictures. Progress stays on your device and does not sync between devices. On Amazon Fire, uninstalling removes local coloring because app backup is disabled. On iPhone and iPad, progress recovery depends on any device backups you maintain with Apple. Restoring a purchase restores library access, not saved coloring.

What if saving fails?

Check the saving message in the coloring screen or Settings. Contact support with the displayed error. Avoid deleting the app while troubleshooting saved progress.

How do I erase coloring?

In Settings, choose Erase all coloring progress (iPhone/iPad) or Erase all coloring (Amazon Fire), complete the grown-up gate, and confirm. This removes saved coloring from this device while keeping favorites, settings, and purchases.

Can I color offline?

Yes. Pictures are bundled in the app. Purchasing and restoring require access to Apple’s services on iPhone/iPad Amazon’s services on Fire, or Google Play on Android. After a purchase has been verified on the device, the unlocked library can be used offline.

Privacy

Read our privacy policy for details about local storage, Apple, Amazon and Google Play services, and contacting support. The apps do not collect or send personal information to the developer, or includes advertising, analytics, or tracking. Store services and information you voluntarily email to support are explained separately in the policy.